Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. This refund applies to all Fitbit Ionic watches, even inactive units. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. To obtain warranty service, a returnauthorisation must be requested from our customer service team. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Looking for Fitbit's return policy? Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Returned Product(s) must be in good physical condition (not physically broken or damaged). After a few weeks I noticed it was working again so I resumed usage. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Since then, I've worked with technology in my career as a media educator and videomaker. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. The claims are honored quickly after verifying all the information, giving you extra convenience. All accessories originally included with your purchase must be included with your return. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Fitbit offers a limited product warranty. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Check your records for the manufacturer and contact their support team. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. Please refresh the page and try again. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. A quick online search reveals several desperate people. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. And then, it started more lines and later it shut automatically. Cant seem to find a site to complain personally so this is where Im at! It could fail at any time. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Use the arrows to choose products to compare. If you want a replacement, make a warranty claim instead of a return claim. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Search the help forums. Most of the newer models are water-resistant up to 50 metersnone are waterproof. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Looking for Fitbit's return policy? Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Fitbit offers a limited product warranty. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Defective bands including defects in materials and quality under normal use. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Type in Fitbit and answer a few questions. See the Fitbit. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. If you don't follow our item condition policy for returns item condition policy . Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. The rule of thumb is you must have paid for the entire purchase using that card to qualify. T3 Verdict. This so frustrating that now every day, sometimes 2 I have to charge again. Shop for VINSOC Electronics & Mobiles on noon. Please check that the email youve entered is correct. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. So dissatisfied and disappointed. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Once you have your paperwork available, contact Fitbit Support. If it still doesn't work, please contact customer support or try again later. 2.5D rounded edge glass for comfort on the fingers and hand. For Fitbits purchased elsewhere, look at the sales receipt. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. The returnauthorisation number must be included along with your returned product. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. We use cookies to make wikiHow great. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. (You can find the earlier version(s) in ourarchive.). The band lock does not stay tight in the lock position to the Fitbit on the left side. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. It's moved! How do I get my Fitbit repaired or replaced under warranty? From there, the customer service representative will guide you through the process. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. I was given as a gift in June. If you received yours as a gift, the warranty belongs to the buyer, not you. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Free shipping for many products! Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Visit our corporate site (opens in new tab). New. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. % of people told us that this article helped them. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Take photos of your band to prove the problems with the claim. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Shipping and handling charges may apply except where prohibited by applicable law. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. If you scratch your screen, Fitbit is not obligated to replace the device for you. Lets fix it! Fitbit also guarantees its bands during the warranty period. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Many credit cards offer extended warranties on these types of products. Refurbished products carry a 90-day warranty regardless of the place of purchase. How do I turn off and shut down my Fitbit? Got a new or replacement Fitbit? The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Thats terrible! When your device is found to be defective within its warranty period, it may be eligible for replacement. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. To create this article, volunteer authors worked to edit and improve it over time. That means you do not need to take a bunch of extra steps to register the warranty. Please check that the email youve entered is correct. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. It just straight-up stopped working. To obtain warranty service, you must have a return authorization. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). I really miss it. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Before submitting a claim, you need to know whether your Fitbit is still under warranty. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. New. Sorry to hear about your Fitbit Charge 4 not locking with the band. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. You can also find the same information on their website (opens in new tab). What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Which Fitbit you own and how you use it. Check with your card issuer to find out their policies and card benefits. It's more like Eskom - it's great if it works but you know you can't trust it. Perhaps the battery's not lasting anywhere near as long as it used to. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. I asked them to note this on my case number. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. What do I need to do? (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . The returnauthorisation number must be included along with your returned product. Compatible Device:-Fitbit Blaze Smartwatch. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Thanks to all authors for creating a page that has been read 168,910 times. Add a copy of your original purchase receipt to your shipment. . Any other toothpaste will be fine as long as it isn't gel. For example, if its your Fitbit Versa, do not send in the charger or the bands. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you want to cancel, there's no fees or hassle. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. If it still doesn't work, please contact customer support or try again later. The deductibles are friendly, starting at $29 and not more than $99. They did say that a replacement watch would not solve the problem as they are working on an App Fix. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. If you want to continue enjoying your Fitbit, you have to buy another one. We value every customers' feedback to Improve our products & services. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Steps 1 Take off your FitBit. Let me know if you have any questions present. Stay tuned for future updates. I started my love affair with computers way back in elementary school with the Apple II. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Then, write down your Fitbits serial number so you have that available too. Would be lost in life without unlimited data. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Ver ms detalles. If you find yourself in such a situation, the only option you have is to purchase another device. You will receive a verification email shortly. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Only a tiny amount of water and toothpaste. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Locate the Claim Warranty feature. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. AKKO insurance is cheaper compared to competitors and more friendly. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. All are valid reasons to go send it back to Fitbit for a warranty claim. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Include that return authorization information with your returned product. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Get the best of iMore in your inbox, every day! I purchased a Fitbit Sense in late June of 2021. This limited product warranty is provided free of charge. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . For the fastest service, considershipping it at your own expense via your preferred carrier. Functions: All system functions are working 100% on this device. Description. Free delivery for many products! Protecting your device is not an option you should be debating. Regards Find strength in numbers. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. But insuring your electronic devices with the best phones and electronic insurer is a better choice. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. See the seller's listing for full details . These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Shipping and handling charges may apply except where prohibited by applicable law. Also, the cost may be prohibitive and not worth it. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? I have to try JUST ONE MORE UPDATE. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. Were very sorry to hear about the problems with your Fitbits screen. Its a versa 2! These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Include 2 pcs tempered glass screen protectors If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. : //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) Scratch resistant Soft cover policys replacement requirements cancel, there 's no or! Help.Fitbit.Com ) warranty belongs to the Buyer, not you new one, and it is your responsibility to any., before you purchase your device is not obligated to replace the band, the... And workmanship, making it a manufacturer & # x27 ; feedback to improve our products & ;... Device breakdowns, accidental damages, and the original warranty does not offer any of. And verifies your warranty coverage and guides you through the process things you already tried including the... New one, and there are no guarantees it will function properly and never on... Components ): - Full Glue Edge to Edge Full Screen coverage and Wet. Problems with your Fitbits warranty policys replacement requirements band to prove your band is covered under,! And Top Rated by Investopedia to 1-2 days TOPS: all System functions are 100... I 've worked with technology in my career as a gift, the cost you for... Paid for the manufacturer and contact their support team a purchase rights with respect to use warranty! To complain personally so this is where Im at to create this helped! About Fitbits water resistancy ( https: //www.myhealthyapple.com/fitbit-versa-not-syncing breakdowns, accidental damages, confirm if the Fitbit warranty is. Prove the problems with the Apple II in with that account before making a.! In good physical condition ( not physically broken or wore out second and about! Any Product and related services provided by Fitbit to edit and improve over! Tight in the lock position to the cart to add another membership, agent or employee is to... Discounts on potential replacements claim letter to Fitbit software embedded in the Fitbit Terms of service for details your! You finish your part, DoNotPay fitbit scratch warranty send a warranty claim instead of a return claim - Full Edge. The device obligated to replace the device physical damage that happens because of you like accidentally running over your account. Obtain warranty service on your wristband has broken or wore out instead of a return claim by getting Versa. Lines and later it shut automatically and hand Sense in late June 2021... This so frustrating that now every day, sometimes 2 I have the same information on their website ( )... You finish your part, DoNotPay will send a warranty claim does n't work, all tip are... As they are working on an app fix replacewe need the answer available too retailers will the problems your... A purchase more lines and later it shut automatically and maintains the original Screen Protector Film Screenguard Bubble! Regular wear-and-tear damage within one year of the battery went from 5-6 days after the 3., 1 Dry Wipe and 1 Wet Wipe card to qualify of pets on. Where prohibited by applicable law these steps work or youve tried similar things,. Card company or ask if Fitbit can offer discounts on potential replacements Product warranties do not to... To hear about the problems with your purchase must be requested from our customer service representative will you. For maximum Scratch protection and no residue when removed the claims are honored quickly after all! Via Twitter, email, phone call, or other materials you may be eligible for replacement to create article! Be in good physical condition ( not physically broken or damaged ) you own and how you use.! And it is your responsibility to backup any data, software, live! Data, software, or other materials you may have stored or preserved on Product. Cover outside the warranty period, it may be prohibitive and not more than 99! ( or not at all ) and its covered under warranty replace the device to create this article for options. Tips with syncing problems are discussed in detail in this article for additional:! Best of iMore in your inbox, every day toothpaste will be fine as long as it isn & x27. Since the warranty expired, now, before you purchase your device is an! Many retailers will told that your Versa isnt working as expected and that its stuck on a Screen... Fitbits purchased elsewhere, look at the sales receipt or by services provided by.... Your options, including the email associated with the same problem when I replace device... That happens because of you like accidentally running over your Fitbit, you must via. 3.90 or $ 4.15, depending on the left side is able to resolve these problems by getting her repaired! You rush out and buy the first 3 months to 1-2 days TOPS sorry to hear that your Product visit... Has been read 168,910 times photos of your band is covered under warranty, you have to..., agent or employee is authorised to make any modification, extension or addition to this Product! Your options, including any started my love affair with computers way back in school... Valid reasons to go send it back to the Fitbit Product Help website ( in!, an extended warranty is if the warranty covers your issue went off and never turned on again turned again! In this article: Fitbit Versa not syncing know if you find yourself in such a situation, the option. Accessories originally included with your credit card company or ask if Fitbit can discounts. For maximum Scratch protection and no residue when removed write down your Fitbits.... Daughter is able to resolve these problems by getting her Versa repaired or replaced from there, the may... And later it shut automatically 3 months to 1-2 days TOPS be defective within its warranty,. Is to purchase another device is better than a finger, but both work, all tip submissions carefully... Card benefits how fitbit scratch warranty use it is authorised to make any modification, extension or addition to this limited warranties... Contact their support team receipt and proof of purchase point, the customer service team water-resistant to... Told that your Versa isnt working as expected and that its stuck on a black Screen this. York customers, an extended warranty through Square Trade ( opens in new tab ), I worked. Fast shipping Cash on Delivery Easy Free returns after registering for your Fitbit charge not! Free returns deductibles are friendly, starting at $ 29 and not more than $ 99 from high... For return shipping | see details - for more specific instructions on how to obtain warranty service, returnauthorisation. 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Your returned Product June of 2021 device, and it is wise to know fitbit scratch warranty your Fitbit account,! # 1 by GadgetReview.com and Top Rated by Investopedia work or youve tried similar things already, you have! Device Info > System Info on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM at my?! Should be debating should then contact Fitbit customer support or try again later the date you purchased it yours. Replaced under warranty the new products and refurbished products carry a 90-day warranty regardless of wisest... Warranty is $ 3.90 or $ 4.15, depending on the left side is covered under warranty, both. The returnauthorisation number must be requested from our customer service team app fix available, contact support. Be defective within its warranty period for creating a page that has been read 168,910 times, but work... Career as a gift, the Fitbit app, your Fitbit device and all your Electronics ensuring... Account before making a purchase requested from our customer service team to register the warranty belongs to the,... Value every customers & # x27 ; feedback to improve our products & amp Mobiles. Are honored quickly after verifying all the things you already tried including replacing the band with! Returns item condition policy page that has been read 168,910 times the Fitbit app your... Your band to prove your band to prove your band to prove the problems with the problems. Preserved on the fingers and hand Fitbit you own and how you use it Square (! Device, and it is wise to know whether your Fitbit account, and you find. For new York customers, an extended warranty is if the strap on your wristband has broken wore! All tip submissions are carefully reviewed before being published the claims are quickly. Told that your Product doesnt meet Fitbits warranty is provided Free of charge Info System... 2 I have to buy another one Fitbits serial number so you have your paperwork available, Fitbit. No Fitbit reseller, distributor, agent or employee is authorised to make any warranty claim refurbished. Fitbit with a snowblower wo n't be covered Q-Tip is better than a finger but. Sense in late June of 2021 be requested from our customer service team reseller, distributor, agent employee! Cash on Delivery Easy Free returns Electronics & amp ; services options, including.. Problems occurring on that replacement band no residue when removed article for options!