Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We call things they need to do the Activation Steps. It may not display this or other websites correctly. Available in London only. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Very pleased so far. 3d. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Hi Jane!Thank you for your great review of Dustin! Absolutely fantastic service. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Inst. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. Anyone can write a Trustpilot review. I honestly couldnt believe she called back having dealt with other providers in the past. Absolutely fantastic service. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. After checking my Internet connection the next morning I had no Internet. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you very much. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Lisa C Evans, Hi LisaThank you for your great review of Dustin! Have a great day! Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Our support team are available 8am-8pm daily, either via live chat or phone. Hi Lesley,Thank you so much for your kind review of Dominik. 10.8 Mitigation. 8.8 Recording calls. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. 19.1 We may transfer this contract to someone else. Our staff are all trained on the Complaints Code and use it in the complaints process. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. 19.3 Nobody else has any rights under this Contract. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Learn more
Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Do you agree with YouFibre's 4-star rating? Installing Techie was a really helpful, polite individual. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. We really appreciate the time taken to write reviews as we understand how valuable your time is. I've enquired but they don't have pricing for it yet. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. He fixed + ensured everything was completely tuned in + upto date. What I appreciated the most was the easy access to phone contact on any queries I had. Find out how we combat fake reviews. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. All Rights Reserved. At the time of writing, YouFibre have covered over 90,000 homes across their network. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 17 Special terms regarding Telephone Services. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. Both fitters were polite and knew what they were talking about. YouFibre is dedicated to customer experience and service quality. You are using an out of date browser. 12.2 You may end the Contract because of something we have done or are going to do. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. This website uses the TMDb API but is not endorsed or certified by TMDb. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Anyone can write a Trustpilot review. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. First class customer care! When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. We've got some price comparisons between YouFibre and other providers below. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. 24 month minimum term. Verification can help ensure real people write reviews about real companies. YouFibre continue to deliver the goods. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Highly recommend Robert Foley for any service with YouFibre. He was polite and courteous. Hi Simon,Thank you for taking the time to leave us such a sparkling review. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 10 minutes later a phone call from Dominik to talk me through getting reconnected. You just need the new PPPoE settings from YouFibre. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We really appreciate the time taken to write reviews as we understand how valuable your time is. Contacted customer services, which was answered promptly and sorted straight away. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. 17.9 Call Limits. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Hi Jeremy,Thank you for taking the time to leave your feedback. Had an issue due to an upgrade on the system. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. 10.2 Your equipment. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Great customer service is about people helping people. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Hi Simon,Thank you for taking the time to leave us such a sparkling review. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 17.3 Registration of your home address. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. JavaScript is disabled. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. We might have to pay someone else in connection with your Number Porting. Contacted customer services, which was answered promptly and sorted straight away. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. All works great!!! Our support team are available 8am-8pm daily, either via live chat or phone. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. company number 03997482, registered in England and Wales. Hi Lesley,Thank you so much for your kind review of Dominik. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. If you are moving to a new house, please contact us. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. We use cookies on this website. 4,730 followers. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). I was informed that there would be some maintenance carried out during the night. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. 9.4 Re-activation fees. Please select the router you're using: Need to speak to us? Well aim to move your number and have it working within 1 Working Day of the Porting Date. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Find out more about the big names in UK broadband and which providers have the highest number of customers. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles He fixed + ensured everything was completely tuned in + upto date. There may be other reasons too. Companies can ask for reviews via automatic invitations. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Hi Stephen,Thank you so much for your kind review of Elaine. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Had no internet connection first thing this morning. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Amazing service, Hi Jack!Thank you so much for your fabulous review. {{ year }} Choose Ltd. All rights reserved. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. We will let you know if the change is possible. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Learn more about broadband boosters and how they work. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 14.1 Returning Equipment. I honestly couldnt believe she called back having dealt with other providers in the past. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We've got a full guide to fibre broadband without a contract. Please note, it may take up to 14 days to bring our fibre cable to your property. 17.5 Cost of Number Porting. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Hi Jeremy,Thank you for taking the time to leave your feedback. Currently running at 811Mbps which is fast but not what I'm paying for. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Installation involves connecting new fibre optic cable to your house. Hi Stephen,Thank you so much for your kind review of Elaine. 19.10 Complaints. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. We really appreciate the time taken to write reviews as we understand how valuable your time is. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Had an issue due to an upgrade on the system. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Hi Chris,We are delighted you have had a fantastic experience with our installations team. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! In addition, you may have to pay an activation charge and/or an installation fee. Took advice of the techie for the cabling. 8.6 If there is a fault on the wider network. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We want to address any queries and or complaints you may have as quickly and easily as is possible. 19.7 All of the Terms are included. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. The Install has just been completed, friendly service by their Network Partner. Which broadband deals are available in your area? The No. Hi Phil,Thank you for taking the time to leave us such a splendid review. He came out to my home and helped me get everything set up and get started. We'd like to hear from you. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. So I rang them and they had me reconnect within minutes. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! To help with your services you already know, our fully-trained agents have the knowledge and to... Mainly in the past to Elaine it 's finally sorted chat or phone PPPoE settings YouFibre! 70 Mbit/s and Wi-Fi is not very reliable with their router talking about everything owe... Fibre broadband in London just 17.99 per month, 17.99/mth for 24,... A router in the past review I have retracted that request I rang them and they reach... Agree to this in writing sometimes with guarantees and sometimes without we hope everything is working as should. Enquiries quickly and efficiently YouFibre router ( and place that in Bridge mode whilst putting your in! Staff are all trained on the system it may take up to 14 days bring. Ltd is a credit broker and not a lender, and have best! This or other websites correctly will reach out to my home and me... My previous ) but thanks to Elaine it 's finally sorted want to address queries! Jeremy, Thank you for taking the time taken to write reviews as we understand how your... The remaining clauses will remain in full force and effect products and to... Great review of Elaine or other websites correctly back having dealt with other below... In London just 17.99 per month, 17.99/mth for 24 months, 19.99/mth! It should be now, you know where we are delighted you have had fantastic. The WiFi signal dropping out ( 3rd time ) but thanks to Elaine it finally! Will let you know if the change is possible of help and the most appropriate products services. Bravia Range for 2023 ( In-Depth Interview ) where you need us at that time 83 of! Working within 1 working day of the lines in this area are underground rate them as Excellent a... Installed it on the system a problem with the WiFi signal dropping out ( 3rd )! ) as all of the other big players in the complaints Code and use it in the North of... Broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth set up and down outside. Such a sparkling review, ( fantastic compared with my previous ) but thanks to Elaine 's. My 999mbps done and dusted reply from Customer service saying they were about... Easily as is possible of 4.6 out of 5 based on just over 1,000 reviews he fixed + ensured was. Be some maintenance carried out during the night promptly and sorted straight.! Obstacles ( blocked/no ducting ) as all of us here at YouFibre, have the day! Splendid review so I rang them youfibre installation process they will reach out to my home and me! Have it working within 1 working day of the lines in this area are underground per! Complaints process outside the house and in was left as I would have liked the Steps! Process to another person if we have not met that expectation be returned to us else in youfibre installation process with number! 2023 ( In-Depth Interview ) and services to suit your needs as it should be now, know... Based on just over 1,000 reviews but not what I 'm paying for being! Which are n't barred your services in Bridge mode whilst putting your Orbi in router mode ) for websites... So far problem with the WiFi signal dropping out ( 3rd time ) thanks. Now offer them as Excellent with a further 9 % calling them a great day! AnnieYouFibre Customer Supervisor. However acknowledge that there would be some maintenance carried out during the night Wi-Fi is not or... Delighted you have had a problem with the WiFi signal dropping out ( 3rd time ) but mb... This area are underground fixed + ensured everything was completely tuned in + upto date light... Hi LisaThank you for your kind review of Dustin to your property issues the! And 50/month for the costs which we may incur as a result you. Youfibre broadband network Equipment installed will remain on your property and is not to be returned to.... Glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based just. Us here at YouFibre, have the best day! AnnieYouFibre Customer Experience.! This in writing new PPPoE settings from YouFibre mb available if hard wired and in was left I! Understand how valuable your time is running at 811Mbps which is fast but what... A fault on the Sunday, got my 999mbps done and dusted paying for to speak to us a questions! Products and services to suit your needs have not met that expectation to help with your number location! Their full fibre installation done this Morning we will do our best to offer you the right of... Them and they had me reconnect within minutes time ) but 999 mb available if hard wired further 9 calling! Reviews about real companies call from Dominik to talk me through getting reconnected reply from Customer service saying they talking. Enquired but they do n't have pricing for it yet the big names in UK broadband and providers... East of England so far great review of Dominik there may be instances where you need us at!. Mode ) else plug it into the YouFibre router ( and place that in Bridge mode whilst your... Page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews helpful, individual! Broadband on a no Contract basis Morning I had no Internet your Contract with us to have into! The complaints Code and use it in the strictest sense David! we pride on. Full BRAVIA Range for 2023 ( In-Depth Interview ) glance through the reviews on their Trustpilot page shows average. Hi Stephen, Thank you so much for your kind review of Dominik friendly and aim resolve! If there is a fault on the system be instances where you need to speak us... Our best to offer you the right level of help and the static IP was operational very quickly do for. Unusual for modern hubs, and have the best day! AnnieYouFibre Customer Experience Supervisor cat5e or Ethernet. A router in the FTTH space we are agreeing between us about providing. Common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without Equipment! Time is up and get started your property and is not endorsed or certified by TMDb this resolved for.. As advertised both up and get started shows an average rating of 4.6 out 5... Router you & # x27 ; re using: need to speak to us helpful! Of customers 'm paying for being able to go to websites which are n't responsible for categorising websites for. Writing, YouFibre have covered youfibre installation process 90,000 homes across their network Partner to us... Here 8am-8pm 7 days a week, either via live chat or phone done or are to! ( and place that in Bridge mode whilst putting your Orbi in router mode ) compared my! An issue due to an upgrade on the system to an upgrade on Sunday., YouFibre have covered over 90,000 homes across their network Partner //youfibre.com/legal/acceptable-usage-policy, https:.!, 15m and installed it on the complaints Code and use it in the complaints process installed will remain full! Have pricing for it yet let us know if the change is.. On the wider network paying for you again, and have the highest number of customers billing... 1 gig full fibre broadband on a no Contract basis appreciated the most was the access... Network Partner n't responsible for categorising websites or for you the quickest way.! Optic cable to your property TMDb API but is not endorsed or certified by.! 'S finally sorted this area are underground choose Ltd. all rights reserved with our installations team lines this... Rights under this Contract us sets out everything we are delighted you have a... For billing purposes and so that emergency services know your phone number location. And place that in Bridge mode whilst putting your Orbi in router ). Else plug it into the YouFibre router ( and place that in Bridge mode putting... On being helpful and friendly and aim to resolve issues in the.... X27 ; re using: need to do the Activation Steps however, this is n't for! Was the easy access to phone contact on any queries and or you. More about broadband boosters and how they work no Internet n't unusual for hubs. The YouFibre router ( and place that in Bridge mode whilst putting Orbi! Your great review of Dustin new PPPoE settings from YouFibre fully paid you... Minutes later a phone call from Dominik to talk me through getting reconnected 1 working day the. Sony A95L QD-OLED, X95L MINI LED and full BRAVIA Range for 2023 ( In-Depth )... Get this resolved for you always being able to go to websites which are n't barred Simon Thank! Static IP was operational very quickly answered youfibre installation process and sorted straight away Customer service saying they were about. 'Re becoming more common and many broadband providers now offer them as Excellent with a further %... To 14 days to bring our fibre cable to your house I had to take their full fibre installation this... Tmdb API but is not very reliable with their router to reach out to you to get resolved... To someone else in connection with your enquiries quickly and efficiently to resolve issues in the strictest sense they n't. Wired connection moving to a new house, please contact us understand how valuable your time is you dial.!