Please consider this message as receipt of your email. Booked a pre departure test for my children as this company featured on the Gov.uk site. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. The only advise I can give is to stay as far away from these people as you possibly can! Day 2 and 8 postal test results never received. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Ordered covid tests. You will then have the results emailed to you. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Government-backed Atruchecks faced wrath of customers after delayed tests. If your result is borderline, it is recommended the test is repeated in 7 14 days. It goes against our guidelines to offer incentives for reviews. Information on how to return your PCR swab sample will be in the box. No replies to emails, phone calls unanswered. Verified reviews. Guaranteed Results next day. 2023 Trustpilot A/S. Very unethical and misleading. I have seen fraud company's in India but wondering is it the same in UK also. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Atruchecks covid19 Centre is certainly the best. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. I registered a case within the NHS already and plan to register a case within police. The links on its website to its Facebook site are broken, or nonexistent.. Up till now I have not received any test kit and I believe this is a scam business/website. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Verification can help ensure real people write reviews about real companies. I had to call the bank and gov.uk to report this company as a scamming. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Total conman Atroshi. In the email body, please write your PURCHASE NUMBER starting with ATRU3. This is an important test to help track changes over time to ensure peak health and fitness. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. THIEVES!! I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. NO REPLY TO EMAILS. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. Most likely I have already lost 122, but still hope they have decency to refund it at some point. We also ensure all reviews are published without moderation. The stuffs are so professional. We have availability 7 days a week between 09:00 am to 16:00 hours. Your experience matters. How many stars would you give atruchecks.com? Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. very bad customer service I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Atruchecks sent me someone elses results with full personal details. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. They do not answer phone calls or return emails. A positive result will confirm the detection of COVID-19 IgG antibodies. Never received my day 2 covid test. I refused to take it, and the driver took a picture of it on my request. Inform the Metropolitan Police of all incidents 2. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. - This test is for, and to be used by,people aged18 years and over. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I felt safe during all that process and I am very thankful. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. | Read 941-960 Reviews out of 1,531 Include an address and phone number. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I did not get it at all. Anyone can write a Trustpilot review. I Ordered 4 tests at a price of 56.45 GBP each. I think this is the legal action being taken mentioned on trustpilot! How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Don't trust them. How many stars would you give atruchecks.com? And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We saw no mention of this on the website! Total conman Atroshi. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Bought a test, paid 26 for it to arrive quickly. My husband and I needed Day 2 tests for our return to the UK. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I didn't accept it and asked for a refund. No wonder this company has the worst reviews for their service. Your experience matters. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. How?? If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. This is an important test used to explain infertility in males or females. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. Should be reported to advertising standards for giving misleading information. Disturbingly, Trustpilot warns . I paid 121.99 including postage. Sent in early June. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 days turnaround. Shocking service. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. I contacted them by email and they helped me to rearrange my delivery. Our team will contact you to make the necessary arrangements. Some big kickbacks for sure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. They only give an automated response. Verification can help ensure real people write reviews about real companies. It appears they forgot to send a follow up instructions. There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Note: If an organic review is flagged to us as fake, but the reviewer . Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. No reply on the emails and call has not been answered after several days it just disconnects. This should have been 0 star!Day 2 and 8 kit ordered but none received. Join the 1,620 people who've already contributed. No information on DHL's website despite Atruchecks saying it's been shipped. I had to use the NHS testing service instead. Today is my day 3 in the UK, and the kits are yet to arrive my address. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Not even going to bother with day 8. You must purchase one test at a time but please change the name of the person being tested each time. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. A company that returns all correspondence marked 'Return to Sender'. popular. But we did receive the below intimidating email at 02.51am from Atruchecks. This is a disgrace, huge concern and needs addressing immediately. I wish I'd looked here before ordering day 2 tests. Join the 1,619 people who've already contributed. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. I bought a kit from Atruchecks back June 2021. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Your experience matters. I have also just received an mail from Randox stating that they have not received my swab. This company is useless. Rated 'Excellent' on Trustpilot. Ordering tests that are never received is leaving buyers empty-handed. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Even Randox doesn't threaten to sue people who complain about it. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Confidential results I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. I want a refund immediately as possible. Find out how we combat fake reviews. Nothing arrived. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. I have had a very bad experience with Atruchecks. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. This review is factual. I purchased Day 2 & 8 tests and I have never received them. Still nothing. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. How do I add more than one test to the basket? Ordered covid tests. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Getfeedback. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. I had to use the NHS testing service instead. We value your feedback and we are sorry if you have had cause to complain about our services. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Amex dispute raised to try to get my money back. This is an important test to help track changes over time to ensure peak health and fitness. Is a direct competitor to a business you own or work for. Your experience matters. We use dedicated people and clever technology to safeguard our platform. I spent a total of 106 on the kits. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Test kit never arrived, no customer contact number, no response to emails. Laughable and pathetic. We also ensure all reviews are published without moderation. I have been in the UK for 3 days and have been trying to contact them since my arrival. The best was advising to make official complaints to CMA and claiming your money back through the bank. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Terrible terrible company do not use. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Avoid. Atruchecks sent me someone elses results with full personal details. Had to go for an expensive express test. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. to confirm my contact no -) Hope Atrucheck have informed them at least. Join the 1,619 people who've already contributed. 2023 Trustpilot, Inc. All rights reserved. *They are not to be used at all*. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Companies can ask for reviews via automatic invitations. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. So day 2 for non vaccinated is supposed to be a PCR. Your results will be displayed as a positive or negative. I sent a second email to no avail. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. Your home sample kit will allow you to take the test in the comfort of your home. Verification can help ensure real people write reviews about real companies. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Atruchecks T&C apply found at www.atruchecks.com. SCAM!! As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. When I asked for a refund they have never responded to me. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. DO NOT USE ITS A CON. Find out how we combat fake reviews. Massive scam company. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. I waited for 3 hours at their site. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Its now day 10, havent received anything. Don't buy from these guys. I had to call the bank and gov.uk to report this company as a scamming. 3. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Be aware this company will likely just take your money and not deliver anything. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Amex dispute raised to try to get my money back. This is not acceptable. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. !This is a supposed government approved company. | Read 681-700 Reviews out of 1,532 Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. We often link to other websites, but we can't be responsible for their content. Surely this is THEFT!!! You will receive an email from us updating you on your results. Weve since discovered dozens of others are reporting the same issue. You're employed by or work for, or. Over 600 tests. I have reported to Birmingham trading standards and the parliamentary ombudsman : phso.enquiries at ombudsman.org.uk. Explain infertility in males or females updating you on your results will emailed! Taken, it appears they forgot to send a follow up instructions great reviews to to. 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