DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. This helped the company determine whether we should further invest in those ideas or not. Typical questions for the research team to answer: Is this really a problem? At the same time, theres a lot of room to be creative. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. We have a solid playbook of best practices. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. So how exactly are they doing this? So why is that? Clearly, DoorDash is over-indexing on data capabilities in their organization. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. DM if interested. Are deliveries being made on time? Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. acquire more customers, and offer them a restaurant selection and services that drive up engagement and retention. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy The whole idea is to get to know your markets intimately, so you make each launch city home for a while. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. There was no researcher dedicated to this vertical. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Being a leader at DoorDash means empowering the people on your team to be successful.. Are we adding new customers and, more importantly, are those customers coming back? A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! View: 3842. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. I like to tell people Im a recovering consultant and banker. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Sign up for free newsletters and get more CNBC delivered to your inbox. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. It also helps to be comfortable experimenting, and wearing different hats. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. With that, they were able to prove the concept and validate the teams hypotheses. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. How big is the problem? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Your platform becomes intelligent. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. There are three distinct lessons learned from the DoorDash S-1. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. I love that process. DoorDash runs seven regions across the U.S. and Canada. At DoorDash, data is what drives the Get 1% better every day goal. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. DoorDash has done exactly that. The initial messages for the campaign were something more generic. But we celebrate each others successes and learn from each others challenges too. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. I joined the company two years ago as an Operations Manager. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Thats a ton of operating leverage and drives up the LTV / CAC ratio. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Check out open roles or email Katie Frank at katief@doordash.com. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Cross-functional Assessment 3. Referrals increase your chances of interviewing at DoorDash by 2x. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Its rarely the same. . empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. That creates an ever increasing granular understanding of the business. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. The breakdown of each cost is shown on the checkout screen. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. I have a second round interview with . 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