Ability to effectively communicate in a professionally setting. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Lamentamos pelo inconveniente. The target is to ensure excellent service standards and maintain high customer satisfaction. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Full job description and instant apply on Lensa jobs. Im also the CEO of both Ballpoint Marketing and Call Porter. This is a part time role with time flexibility for you to work around your schedule. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Learn more about the Freshdesk Marketplace. But the way we see it, our responsibility goes beyond our clients accounts. If you catch a mistake in your work or someone elses, youre driven to find out not only why it happened, but how you can prevent it from happening again. ), Manage team capacities and responsibilities (workload distribution according to team availability, holiday management, etc. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. Skip to Job Postings. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. verdade. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. The team works as a global professional remote team. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Start a free Workable trial and post your ad on the most popular As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. We are growing fast, have big goals, and would love you to help us get there. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. We depend on the unique approaches of our team members to help us solve complex problems. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers lives easier. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. Personalize your marketing with simple, powerful automation. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Must be able to maneuver through various computer platforms while verifying information on all calls. Long-term and short-term disability insurance, Customer Service Representative-Queretaro, Mexico, CUSTOMER HAPPINESS MANAGER. 6. Giving sales presentations to a range of prospective clients. You may also be offered incentive compensation, and benefits. Starting rates increase with years of experience. Apply for Customer Support 1 at Vsp Global Careers today! That's where you come in. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Online/Remote - Candidates ideally in. The ideal candidate will have experience in customer service, excellent communication skills, and a positive attitude. A customer service rep deals with a variety of customer inquiries. However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. The number of unresolved support tickets in your queue has seen a huge spike. 1 800-462-7009. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. FILL OUT OUR SURVEY. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. Must be able to effectively use a 10-key calculator. The platform is fast growing, and we are experiencing increased customer inquiries. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. from Stanford University. Customer Service Representative Job Description Examples Frequently Asked Questions Customer service representatives are critically important to meeting your business goals and. Ive got the skills but do I have the necessary ones? Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. We're committed to being your source for expert career guidance. While you wait, we have plenty of expert career advice on our blog. Share this job with your friends We have competitive benefits along with a clear career path to allow growth within 6-8 months. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. What does a day in the life as a Customer Service Representative look like? further manage your preferences. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. This position involves research and resolving customer inquiries via telephone. Your information is secure. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. 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